Mar. 16th, 2005
Angry people
Mar. 16th, 2005 01:09 pmWhen I'm running the switchboard at work, sometimes I will get a call that has been transferred out of someone's voicemail. Usually, this is a client who has tried to reach a particular tech support person who did not answer their phone (on another call or out of office). When the client gets voicemail, sometimes they hit "0" and get kicked back out to me. The ONLY thing I can do for them is transfer them BACK into the same tech's voicemail, or to another tech if they have the name of someone else they want to speak with. Often, however, they try to tell me their case number and what their tech support problems are, and how urgent the situation is. I still can't do anything. The only option is for them to call our tech support dispatch line again (a toll free number) and ask to have that existing case re-dispatched to a new technician.
( With all that in mind, here is what happened this morning: )
( With all that in mind, here is what happened this morning: )
If I could Trackback, I would
Mar. 16th, 2005 11:07 pmThis is really funny. Cheggitout. What about lobster?
